Part 5: Ongoing excellent customer satisfaction

By Stephane Dejean – Kerlink CMO

The first four characteristics of leading industrial IoT connectivity solution providers summarized in this five-week series are examples of business practices that leading, expert companies should establish and maintain, even bolster, as they grow and evolve to deliver best-in-class products and ensure lasting performance. Of course, these companies have less direct control over the fifth characteristic – ongoing excellent customer satisfaction that is based on customer experience using their solutions.

The series:

• Characteristic 1: Exceptional hardware and software product design – Jan. 30
• Characteristic 2: Supported and verified industrial production processes – Feb. 6
• Characteristic 3: Certified overall quality management – Feb.13
• Characteristic 4: Locally supported field operations – Feb. 20
• Characteristic 5: Ongoing excellent customer satisfaction – Feb. 25

But by excelling at the first four characteristics they will lay the foundation for ensuring that the fifth one becomes a part of their brand. Kerlink has built a culture of providing excellent customer support with exceptional systems and customer-satisfaction measurement.

The best way to validate Kerlink’s customer satisfaction is through the accolades received from Kerlink’s valued customers and industry thought-leaders.

Here’s what they say.

Quality of Kerlink’s IoT solutions and customer support

• “Kerlink is recognized as one of the top global providers of LoRaWAN network infrastructure and solutions, with a history of delivering top quality IoT network hardware and software for mobile network operators in Europe, South Asia, South America and the U.S.” – Adarsh Krishnan, Principal Analyst of ABI Research

• “Launching a cell-densification project in a short time after starting the deployment of our LoRaWAN network in Belgium is testimony to the positive reception and increasing use of the network by our customers. We tested Kerlink’s Wirnet™ Stations before deployment, and they demonstrated that they fully meet the expectations of users, backed by the Kerlink team’s constant customer support and confirmed expertise.” – Alex Thomas, IoT program manager of Proximus
• “Since the network’s nationwide rollout, Canadians have shown strong enthusiasm for launching a variety of applications and creating new use cases in the categories where IoT connectivity excels. These include improving business and municipal efficiency, as well as safety and security. Kerlink’s carrier-grade LoRaWAN gateways and ongoing professional support of our network are facilitating the launch of these pilot programs across the country.” – Dan Mathers, CEO of eleven-x 

Reliability and performance of Kerlink’s IoT solutions

• “The efficiency, safety and security applications that the Internet of Things offers will change how our cities and businesses operate. We can put sensors on vehicles and equipment, so we know where they are and how they’re being used. Companies can track assets far from their warehouses and sensors installed in parks, refuse bins and other municipal assets will help our councils improve the efficiency of routine maintenance. Kerlink LoRaWAN gateways are helping Spark deliver these services with high reliability and strong performance, while also providing geolocation-ready design and enabling a wide array of concrete, value-added applications.” – Michael Stribling, GM IoT Solutions of Spark
• “Kerlink’s combination of reliable technical capabilities and experience in building out carrier-grade IoT networks in diverse locales makes them a very attractive partner. Key factors for our vendor choice included Kerlink’s proposed gateway management solution and its location-based services, which will help IoT Scotland open up commercialization opportunities for users ranging from start-ups to multinationals. Availability of a robust and secure network will allow them to focus on deployment of sensors and applications with advanced functions. I have been very impressed with Kerlink’s implementation of our platform – both in terms of speed of deployment and responsiveness during the project phase.” – Falk Bleyl, Chief Technology Officer of Boston Networks
• “Pervasive Nation is a resource for the Irish research community and is open to both academic and industrial researchers who want to test pre-commercial IoT ideas. The Internet of Things is a fast-moving research area, and Pervasive Nation will provide the most advanced IoT technology. Our relationship with Kerlink, one of the founding members of the LoRa Alliance, allows us to deploy the latest gateway capabilities, mixing performance, scalability and reliability. These are crucial features of the network.” – Tim Forde, Executive Director of CONNECT

Ease-of-deployment, cost efficiency and leadership of Kerlink’s IoT solutions

• “Kerlink is a leader in the global LoRa infrastructure market because of its end-to-end IoT platform that includes reference design, device management, network operations, vertical solutions and professional services that are accelerating IoT adoption worldwide.” – Mareca Hatler, Director of Research of ON World
• “Kerlink was one of the first IoT-technology companies to enable low-power, long-range connectivity and to launch easy-to-install infrastructure solutions for billions of devices that improve cost-efficiency and scalability across multiple verticals. This gives them a strong market expertise and leadership.” – Martin Rajman, CEO of YEAP!
•  “Kerlink is not only a global leader in LoRa IoT network solutions, but has also continued to expand its business model with a market-responsive, network-as-a-service (NaaS) program, reference design and geolocation that help companies large and small design, deploy and operate their own IoT networks.” – Johan Fagerberg, CEO of Berg Insight AB

Conclusion

Ensuring scalability, flexibility and performance for IoT connectivity solutions requires properly designed hardware and software that are able to deliver the expected level of reliability and security in diverse geographies and environments. Kerlink has built upon the expertise and success of designing the first LoRaWAN® gateways in the industry and, since then, has supplied and powered major deployments worldwide with tier-one industrial enterprises and carriers of public networks. These customers have validated Kerlink’s industrial- and carrier-grade designs that continuously meet demanding SLAs and QoS requirements and provide highly valuable inputs to the Kerlink product design and roadmap.

The company strongly believes that enterprises must identify the preceding five important characteristics when searching for a leader in supplying industrial IoT connectivity solutions for their private networks. It has demonstrated a mastery of the entire hardware value chain by leveraging its deep expertise in product, radio and security design; industrial manufacturing process; certified quality management, and the ability to shape its support to customers’ needs and the flexibility to adapt its products to local requirements.

In addition to industry-leading IoT network hardware, Kerlink offers complete software solutions that enable customers to easily design, operate and update networks that ensure optimal industrial-grade IoT connectivity for their customers.

In short, unlocking the full potential of IoT connectivity requires proven technology solutions able to handle the expected growth in the generation of IoT data and messages – and support innovative new use cases. The company’s complete portfolio of products provides versatile and cost-efficient “last-mile coverage” that enables cities, businesses and industries to deploy and rely on their own IoT networks. That is another Kerlink characteristic.

Kerlink, Communication is Everything

Thanks much for your interest in the series.